Warranty Information

OUR GUARANTEE
We proudly stand behind our products and are committed to doing things the right way. Tomfaucet products are manufactured to the highest standards of quality and craftsmanship. Tomfaucet guarantees to the original consumer purchaser that this faucet and showerhead will not leak or drip during normal use, and that all parts and finishes of this faucet are free from defects in material and workmanship.So, if you need anything, contact us.

PRODUCT WARRANTY POLICY

• We offer a lifetime warranty on our faucets and drench systems.
• All products are warranted against manufacturing and mechanical failure to the original owner from the date of original purchase. If a product is found to be non-conforming, Tomfaucet will replace “free of charge” any part that proves to be defective in material and/or workmanship under normal installation and use.
• In the event of leakage or dripping during use, Tomfaucet will provide, “free of charge”, the necessary parts to restore the faucet to good working order and will replace, “free of charge”, any part or finish that proves to be defective in material and manufacturing workmanship under normal installation, use, and repair. All warranty claims must be accompanied by proof of purchase from the original consumer purchaser (original sales receipt). Defects or damage caused by the use of non-original Tomfaucet parts are not covered under warranty.

 

NOT COVERED UNDER WARRANTY

• Normal wear and tear from daily use is not warranted
• Damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty.
• Tomfaucet will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to this faucet. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.

*Note:If the product is used for commercial purposes or in multiple units, Tomfaucet warrants the product to be free from manufacturing and mechanical defects for a period of five years from the date of delivery.

• Online order detail required. (Must be clear to read with purchase date, model number, store name)
• A brief description of the issue – to provide the diagnosis from owner or professional
• An image and video will be required when the issue is relating to a mechanical or workmanship defect. Example: “There is an issue with my faucet color finish”.
• Confirm full shipping address information including your phone number and apartment number if applicable

Please provide the required information, so that we can swiftly review your warranty case and respond as quickly as possible.

To start your Warranty Request, please email us at support@tomfaucet.com, with the required information.