Shipping policy

Shipping Area

Tomfaucet ships to customers across the United States, Canada, Mexico, and other supported international destinations.

United States — Free Shipping

We offer FREE shipping ($0 shipping fee) on all eligible US orders, with no minimum purchase required. US orders are fulfilled from our US warehouses and are typically delivered within 3–7 business days.

We primarily use USPS and FedEx for US deliveries. The carrier may vary depending on the destination, package size, and order requirements.

Please Note: Some US regions, including Alaska, Hawaii, US territories, and certain remote areas, may not be eligible for standard free shipping or delivery. If your shipping address is located in one of these areas, please contact us before placing your order to confirm shipping availability and any applicable charges.

Canada Shipping

We offer the following shipping options for orders to Canada:

Standard Shipping: FREE — Estimated delivery within 4–7 business days
Expedited Shipping: $39.99 — Estimated delivery within 3 business days

Mexico Shipping

We offer FREE Standard Shipping on orders to Mexico.

Standard Shipping: FREE
Estimated Delivery: 7–12 business days

Other International Destinations

We warmly welcome customers from around the world to shop with Tomfaucet.

Please Note: For destinations outside the United States, Canada, and Mexico, please contact us before placing your order to confirm shipping availability, shipping costs, and estimated delivery time.

Shipping Time

Orders are processed on business days from Monday through Friday (PST). Most orders are processed within 1–2 business days.

Orders placed on weekends or during standard US holidays will be processed on the next available business day. Holidays include, but are not limited to, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Eve.

Shipping Time

Orders are processed on business days from Monday through Friday (PST). Most orders are processed within 1–2 business days.

US Delivery Time

The total delivery time consists of two parts:

Total Delivery Time = Processing Time + Shipping Time

For orders shipped within the eligible contiguous United States:

Total Delivery Time: 3–7 business days
Processing Time: 1–2 business days
Shipping Time: 2–5 business days

If your order contains multiple products or packages, they may be shipped separately and arrive on different days depending on inventory location, package size, and carrier routing.

Shipping Delays

During peak shopping periods, such as Black Friday and the holiday season, or due to circumstances beyond our control—including severe weather, carrier disruptions, or other transportation delays—delivery may take an additional 3–7 business days.

We appreciate your understanding and patience during these periods.

Tax & Duties

Note: our product prices have already included taxes and duties, but additional taxes and duties caused by customs for import at the destination would be afforded by the customer. Make sure you select your location to view the correct local market pricing, delivery time, and shipping costs.

Check Your Order and Shipment

Your delivery confirmation email will contain your tracking number and order details. You can go to the logistics website: https://www.17track.net/en to check the progress of delivery.

Our goal is to maintain our normal shipping times throughout the year. Despite our best efforts, we occasionally experience unexpected shipping delays. In the event we have a delay, we will make every effort to return to normal shipping times as quickly as possible.

Shipping and order confirmation

After placing your order, you will receive an email order confirmation and a second email after your order has shipped. Tracking number will be provided when available (tracking number will be activated within 24 hours). Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand, thank you. Therefore, please make sure that all your shipping information is correct before placing an order.

How can I track my order?

Our delivery times start from the moment the order is accepted and include a 24-hour period, your item will be processed and shipped within the business day. Please note: During the promotion period, this may take longer.

The moment the package leaves the warehouse, a tracking number will be sent to you with the contact information you provided. Using the tracking number, you can check for updates on the location of your package.

*Please note that the tracking number must be the same as the shipping service company.

If you have any questions, please contact our Customer Service Department.

Company Name: Bathroom Home Inc