Fast-Filling Waterfall Freestanding Tub Faucet with Hand Shower

Q1: Is installation complicated?

No. it uses standard US connections that are wrench-free quick-connect and includes all necessary installation components.

Q2: Will the finish resist rust, fingerprints, and everyday wear?

The precision‑polished, multi‑layer finish is designed to help resist corrosion, rust, fingerprints, stains, and everyday scratches. It achieved a at least Grade 9 rating after a 24‑hour salt‑spray corrosion test, providing 3X longer testing duration for enhanced resistance against corrosion, tarnishing, and surface deterioration.

Q3: How should I clean and maintain the faucet?

Clean it with a soft cloth, mild soap, and water, and dry the surface afterward. Avoid abrasive pads, bleach, ammonia, acidic cleaners, and harsh chemicals, as they may damage the finish.

Q4: Will the faucet drip or leak over time?

Durable ceramic cartridges are tested through 500,000 on/off cycles usually to provide smooth water control and help resist dripping over long‑term use. Reinforced braided supply lines also help reduce the risk of hose deterioration, leaks, and bursts. Correct installation and routine maintenance are also important for reducing the risk of dripping or leakage.

Q5: Does it work with low water pressure?

It delivers a smooth aerated stream for comfortable everyday use. Actual performance depends on the incoming household water pressure and plumbing conditions; the faucet cannot increase pressure when the water supply is already low.

Q1: How long will it take to get my order?

We primarily serve customers in the U.S., Canada, and Mexico, and ship worldwide.
Orders ship from our California or New Jersey warehouse within 1–2 business days, Monday through Friday. Weekend orders typically ship the following Monday.

Estimated delivery times begin on the ship date and vary by destination and carrier:
• United States: 3–6 business days
• Canada: 4–7 business days
• Mexico: 7–12 business days
• Other regions: 7–15 business days
We’ll email you tracking information as soon as your order ships. Or you can track your order here.

Q2: Can I Cancel My Orders?

Orders can’t be canceled or changed more than 24 hours after they’re placed.

To request a return, email supports@tomfaucet.com with your order number and the item(s) you’d like to return. Our support team will send return instructions and, if applicable, a prepaid return label.

Q3: How long Do I Have to Return my order?

Tomfaucet has a 30 Day Return Policy.

Q4: What if my item arrives damaged or with missing parts?

Please inspect your order when it arrives. If an item is damaged, defective, or missing parts, contact us within 48 hours of delivery.

When emailing supports@tomfaucet.com, please include:
• Your order number
• Photos of the item and packaging
• A brief description of the issue

Carrier damage or shortage claims must be reported within 48 hours. If damage is noted on the carrier’s bill of lading, contact us within 10 business days to request a free replacement. Requests made after that period may be subject to replacement costs.
Items that have been installed may not qualify for carrier replacement.

Q5: How Can I Contact Support?

We’re here to help. Contact us by email, phone, or visit our showroom.
• Email: supports@tomfaucet.com
• Phone: +1-650-346-5240
• Showroom: visit our 6 showroom location address