Matte Black Thermostatic Shower System With Rain Shower Head And Handheld Shower Head

Shipping Policy

Shipping Area

Tomfaucet offers free shipping to all of the United States. We use United States Postal Service and FedEx to deliver our order.

Note: Some areas cannot be delivered, such as Alaska, Hawaii, and other American Islands. If you are in these areas, please contact us before ordering.

Shipping Time

Orders will be processed within 1-2 business days for Monday through Friday (PST) and 1-3 business days for Saturday through Sunday (PST).

The shipping time consists of two sections：Processing Time+Shipping Time.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Total Delivery Time：4-8 Business days

Processing Time: 1-3 Business days

Shipping Time: 3-5 Business Days

Your products may arrive on different days, it depends on your distance from our warehouse.

If the transportation period is the major shopping festivals such as Black Friday, or going through some bad weathers, there will be some pressures on transportation, the delivery time may be delayed by 3-7 business days, thanks for your understanding and patiently waiting.

Tax & Duties

Note: our product prices have already included taxes and duties, but additional taxes and duties caused by customs for import at the destination would be afforded by the customer. Make sure you select your location to view the correct local market pricing, delivery time, and shipping costs.

Shipping and order confirmation

After placing your order, you will receive an email order confirmation and a second email after your order has shipped. Tracking number will be provided when available (tracking number will be activated within 24 hours). Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand, thank you. Therefore, please make sure that all your shipping information is correct before placing an order.

Our Guarantee

We proudly stand behind our products and are committed to doing things the right way. Tomfaucet products are manufactured to the highest standards of quality and craftsmanship. Tomfaucet guarantees to the original consumer purchaser that this faucet and showerhead will not leak or drip during normal use, and that all parts and finishes of this faucet are free from defects in material and workmanship.So, if you need anything, contact us.

Product Warranty Policy

We offer a lifetime warranty on our faucets and drench systems.

All products are warranted against manufacturing and mechanical failure to the original owner from the date of original purchase. If a product is found to be non-conforming, Tomfaucet will replace “free of charge” any part that proves to be defective in material and/or workmanship under normal installation and use.

In the event of leakage or dripping during use, Tomfaucet will provide, “free of charge”, the necessary parts to restore the faucet to good working order and will replace, “free of charge”, any part or finish that proves to be defective in material and manufacturing workmanship under normal installation, use, and repair. All warranty claims must be accompanied by proof of purchase from the original consumer purchaser (original sales receipt). Defects or damage caused by the use of non-original Tomfaucet parts are not covered under warranty.

Not Covered Under WarrantY

Normal wear and tear from daily use is not warranted.

Damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty.

Tomfaucet will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to this faucet. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.

*Note:If the product is used for commercial purposes or in multiple units, Tomfaucet warrants the product to be free from manufacturing and mechanical defects for a period of five years from the date of delivery.

Requirements For Warranty Request

Online order detail required. (Must be clear to read with purchase date, model number, store name).

A brief description of the issue – to provide the diagnosis from owner or professional.

An image and video will be required when the issue is relating to a mechanical or workmanship defect. Example: “There is an issue with my faucet color finish”.

Confirm full shipping address information including your phone number and apartment number if applicable.

Please provide the required information, so that we can swiftly review your warranty case and respond as quickly as possible.

To start your Warranty Request, please email us at support@tomfaucet.com, with the required information.

We have a 30 days return(exchange) policy, which means you have 30 days after receiving your item to request a return(exchange).

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need to provide the receipt or proof of purchase.

Quality Problem

Please inspect your order when it is received and if the merchandise is defective, damaged or received in error, please contact us immediately so that we can evaluate and correct the problem.

Please contact us if you have any problems after installation

Non-Returnable Items

Products damaged by man or during installation (not a quality issue)

Refunds

We will notify you once we've received and inspected your return item (s), if completed your money will be automatically refunded to your original payment account. Please remember it will take some time for your bank or credit card company to process and post the refund. It usually takes 3-7 working days to process.

For more information, please see our Refund Policy or contact us at support@tomfaucet.com